Privacy, terms and refunds
Privacy Policy
This policy covers the DROBE Stogies members app at members.drobestogies.com, run by DROBE, Inc. It explains what we collect about members, day-pass guests and staff, where that data goes, how long we keep it, and how to delete it. We do not sell personal information and we do not run advertising trackers.
What we collect
We collect only what it takes to run a membership. Nothing below is gathered without you giving it, or without you doing something at the lounge.
| What | Where it comes from | Why we keep it |
|---|---|---|
| Name, email, phone | Your sign-up or day-pass checkout, or staff entering it for you | To know who you are at the door, send your receipts and reach you about your membership |
| Photo (optional) | You or staff upload it on your member card | So the door can match a face to a card. Stored privately; only you and DROBE staff can see it |
| Membership tier, status, paid-through date, pauses, cancellations | Stripe, and changes you or staff make | To decide what you can use and when |
| Door check-ins (date and time) | Each time your QR is scanned at the door | Access, points, and seeing how busy the lounge is |
| Register purchases (cigar totals, receipt numbers) | Square, when staff attach your membership to a sale | Points, rewards and your sign-up credit |
| Points, rewards, credits | Earned by the above | So you can use them |
| Guest names and reservations | What you enter on your card | To let your guests in and hold your seats |
| Sign-in log (name, email, device type, time) | Each time you open the app | Security: so the owner can see who used the app and spot a stolen login |
| Pause, cancel and delete requests | You, from your card | To act on them |
We do not collect your card number. Stripe handles payment details and we never see the full card. Staff Help, the question box on the door scanner, is for staff; the questions they type are sent to Anthropic to be answered and are not about you unless a staffer types your name in.
The app keeps two small browser settings on your own device (the tab you were on, your trends range). No advertising cookies, no analytics trackers, no ad networks.
Who we share it with
The app runs on a handful of services. Each one sees only what its job needs. None of them may use your information for their own marketing.
| Service | Job | What it receives |
|---|---|---|
| Supabase | Our database, sign-in and photo storage | Everything in the table above |
| Stripe | Membership and day-pass payments | Name, email, phone, your card (we never see it), your payment history |
| Square | The register | The link between your membership and your Square customer record, and your purchase totals |
| Netlify | Hosts the app | Standard web-server logs: your IP address and browser type when you open the app |
| Resend | Emails day passes | A day-pass guest's name and email |
| Anthropic | Answers staff questions in Staff Help | The staff member's question text only |
| Google Fonts, jsDelivr, unpkg | Fonts and code libraries | Your IP address when the app loads them, as with any website |
We also share information when the law requires it, or to protect DROBE, Inc., its staff or its members from fraud or harm. We do not sell personal information and have not done so.
DROBE staff can see member names, contact details, membership status, visits and points, because that is how they run the door and member services. Only the owner can see payment totals and commissions.
How long we keep it, and deleting your account
We keep your member record for as long as you are a member, plus three years after your membership ends, so we can honor credits, resolve billing questions and keep accurate books. Door check-ins and sign-in logs are kept for the same period.
Deleting your account. Open your member card, scroll to the bottom and tap Delete my account. You get 24 hours to change your mind. After that:
- Your name, email, phone, photo and QR code are removed from our records.
- Your sign-in is deleted and any future reservations are cancelled.
- Your membership billing stops at the end of the period you have already paid for. Unused points, rewards and credits are lost.
- Records of what you paid stay on DROBE's books under "Deleted Member", with no name attached, because tax and accounting rules require it. Stripe and Square keep their own transaction records under their own policies.
The owner is notified of each deletion. If you would rather we do it for you, email rt@drobestogies.com from the address on your account.
Day-pass guests. A day pass holds your name, email and phone for 90 days so we can reach you about membership. Reply "stop" to any message, or email us, and we remove you sooner.
Your choices and how to reach us
- See or correct your details: your member card shows your tier, status and paid-through date. Member services can correct your name, email or phone at the lounge or by email.
- Photo: optional. Add or remove it from your card at any time.
- Marketing: we may text or email members and day-pass guests about events and membership. Reply "stop" or email us to opt out; service messages (receipts, billing, pass codes) still go out.
- California residents: you have the right to know what we hold about you, to have it deleted, and not to be discriminated against for asking. Use the delete button on your card or email us; we respond within 45 days. We do not sell or share personal information for advertising.
- Children: DROBE Stogies is a cigar lounge. Membership is for adults 21 and over, and we do not knowingly collect information from anyone under 21.
- Security: data is encrypted in transit, payment details never touch our servers, member photos are private, and staff access is limited by role.
Questions or requests: rt@drobestogies.com, DROBE, Inc., 1322 N La Brea Ave, Inglewood, CA 90302. We will post changes to this policy here and update the date at the top.
Membership Terms
These terms are the agreement between you and DROBE, Inc. ("DROBE Stogies", "we") when you buy a membership or day pass, or use the members app at members.drobestogies.com. Buying or using either means you accept them. The Privacy Policy and Refund & Credit Policy on this page are part of these terms.
Membership
A membership is a monthly subscription that renews on the same day each month until you cancel. Annual and Lifetime memberships are paid up front. Prices and what each tier includes are shown on the join page at the time you buy and may change for new sign-ups; your price does not change while your membership stays active.
| Tier | Price | Guest passes a month | Reserved seating | Sign-up store credit |
|---|---|---|---|---|
| Associate | $75/month | 2 | No | $50 |
| Executive | $150/month | 8 | Yes | $100 |
| Chairman | $225/month | 12 | Yes, incl. the Chairman's Lounge | $175 |
| Lifetime | $15,000 once | 12 | Yes, incl. the Chairman's Lounge | None |
| Day pass | $25 | — | — | $15 humidor credit that day |
Billing runs through Stripe. By subscribing you authorize the charge each cycle to the card on file. If a payment fails, we retry; while a payment is outstanding your card still scans at the door until the paid period ends, after which access pauses until the balance is paid. You can update your card from your member card at any time.
Membership is personal. One person per membership; it cannot be shared, lent or transferred. Members receive a 10% discount on cigars at the register when their membership is attached to the sale.
Using the lounge
- Age. You must be 21 or older to hold a membership, buy a day pass or enter the lounge. Staff may ask for ID.
- Check-in. Show the QR code on your member card at the door each visit. Your QR is yours alone; if it is used by someone else we may cancel the membership.
- Guests. Guest passes are issued from your member card for a named guest, for a day you choose, up to two weeks ahead. Unused passes do not carry over to the next month. You are responsible for your guests while they are in the lounge.
- Reserved seating (Executive, Chairman and Lifetime). Up to 5 seats per section per night, booked at least 4 hours ahead and held for 15 minutes past your time. The Chairman's Lounge is for Chairman and Lifetime members. Repeated no-shows may lose reservation access.
- Conduct. The lounge is a shared space. We may refuse entry or end a membership, without refund, for behavior that is unsafe, abusive to staff or other members, or against the law. Outside alcohol, outside tobacco and resale of lounge products are not permitted unless staff say otherwise.
- Lockers. Where offered, a locker is for personal cigars only, is not insured by us, and is cleared 30 days after a membership ends.
Points, rewards and credits
- Points. Members and humidor guests earn 1 point per $1 spent on cigars at the register, before tax and tip, when the sale is attached to their account. Points cap at 700. Every 350 points becomes a $10 reward.
- Rewards. A reward is a code on your member card. It is redeemed at the register on cigars, accessories or apparel, never drinks, and is marked used automatically.
- Sign-up credit. New Associate, Executive and Chairman members get a one-time store credit ($50 / $100 / $175) for cigars and accessories, rung at the register, good for 90 days from sign-up. It has no cash value.
- Missed points. Forgot to attach your membership to a sale? Show the receipt at the door within 30 days and staff add the points.
Points, rewards and credits have no cash value, cannot be transferred or sold, and are lost when a membership ends or an account is deleted. We may correct balances that were credited in error.
Pausing, cancelling and ending membership
- Pause. You can pause a monthly membership for 1 to 3 months, up to 90 days ahead, from your member card or by asking member services. The pause starts after the period you have already paid for; you are not billed while paused, and the door does not admit you until the pause ends. Billing restarts on its own.
- Cancel. Cancel any time from your member card or by asking member services. Your access runs through the end of the period you have paid for, then stops. No further charges. Partial months are not refunded.
- Chargebacks. If you dispute a membership charge with your bank instead of talking to us, your membership is suspended while the dispute is open, any commission or credit tied to that payment is reversed, and we may end the membership. Talk to member services first; the Refund & Credit Policy below explains what we can do.
- Our right to end a membership. We may end a membership for non-payment, misuse of a QR code, or the conduct reasons above. Where we end it for conduct, the current month is not refunded.
The app, liability and changes
- Your account. You sign in with a code emailed to you. Keep your email account secure; anything done from your member card is treated as done by you. Tell us right away if you think someone else has your login.
- Availability. We aim to keep the app and the door scanner working, but they can be down for maintenance or outages. When the scanner is offline, staff check you in by name.
- What we are responsible for. We provide the lounge, the membership and the app as they are. To the extent the law allows, DROBE, Inc. is not liable for indirect or consequential losses, and our total liability to you is limited to the membership fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited under California law.
- Your responsibility. You agree to cover losses we suffer from your misuse of the lounge, the app or a QR code.
- Disputes. These terms are governed by California law. We would rather talk first: email rt@drobestogies.com. Any dispute not resolved that way is heard in the state or federal courts for Los Angeles County, California.
- Changes. We may update these terms. We post the new version here and update the date at the top; material changes are also emailed to members. Continuing to use your membership after that is acceptance.
Questions: rt@drobestogies.com, DROBE, Inc., 1322 N La Brea Ave, Inglewood, CA 90302.
Refund & Credit Policy
Membership fees, day passes and store credit are not refundable. If something went wrong, we make it right with store credit first. Refunds are the exception, decided by the owner, not the rule.
What happens when something goes wrong
| Situation | What we do |
|---|---|
| You were charged after you cancelled or paused, or charged twice | We fix the billing and refund the mistaken charge in full to the card used |
| You could not use the lounge for a reason on our side (closed, event, outage) | Store credit for the days affected, or we extend your paid-through date |
| You are unhappy with a visit, a cigar or how you were treated | Tell member services within 7 days. We offer store credit matched to the problem |
| You forgot to cancel and did not use the lounge that month | Cancellation takes effect at the end of the paid period. No refund for the month, but we will apply a one-time store credit for a first miss |
| You change your mind on a day pass | Not refundable. A day pass is valid only on the day you chose; ask member services if you need to move the date before that day |
| Lifetime or annual membership | Not refundable after 14 days from purchase. Within 14 days and with no visits used, a refund minus any sign-up credit spent |
Store credit
Credit is applied to your member account and spent at the register on cigars, accessories or apparel, not drinks. It has no cash value, cannot be transferred, expires 12 months after it is issued, and is forfeited if the membership ends or the account is deleted before it is used.
How to ask
Talk to member services at the lounge, or email rt@drobestogies.com with your name, the date and what happened. We answer within 5 business days. Please contact us before contacting your bank.
Chargebacks
Disputing a charge with your bank instead of contacting us suspends your membership while the dispute is open. The door will not admit you, any commission or credit tied to the disputed payment is reversed, and we may end the membership. If the dispute closes in your favor the hold lifts; otherwise access returns when the balance is settled or the owner clears it.
Who decides
Member services can issue store credit within this policy. Only the owner of DROBE, Inc. can approve a refund to a card. Decisions are final once a credit or refund has been issued.
Questions: rt@drobestogies.com, DROBE, Inc., 1322 N La Brea Ave, Inglewood, CA 90302.